The City regularly receives concerns and complaints related to towing services, particularly about billing, business practices, safety on the road, safety at accident scenes and alleged illegal activities.

Although the City regulates towing services through limited provisions found in the Traffic and Parking By-law, there is no business licensing or regulatory regime for the towing industry in Ottawa. The City is conducting this review to see if regulations are needed for towing companies, tow truck drivers and storage yards in Ottawa.

As well as the Towing Services Regulatory Review – Survey , there is also a News Feed and a Q&A section on the Towing Services webpage.

Deadline for comments and for taking the survey: June 30, 2020.