The new phone system for residents to use to report crime has had some complaints that it is not as user friendly as it could be. Constable Dawn Neilly, Community Police Officer for Carlington, wants to remind residents to not get discouraged and to still report crime. If you have any complaints about the phone system, please report them so the system can be improved. Contact Constable Neilly directly at NeillyD@ottawapolice.ca and she will be able to look into specific situations for you. You can also contact the Customer Service with these complaints; however Constable Neilly would like to be kept in the loop.


T. Youngson-Larochelle
Inspector, Customer Services, Support
Ottawa Police
613 236-1222 ext 3213

In addition, here is a link to FAQ’s about  online reporting: https://www.ottawapolice.ca/en/contact-us/FAQs-about-Online-Reporting.asp

Officer Neilly also wanted to share the interesting article below (from a recent CAA magazine) about theft from vehicles with Carlington residents.

This is also an interesting article from a recent CAA magazine about theft from vehicles she wanted to share with residents.